Fulfillment & Shipping Policy
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WYZ Labs is committed to processing and shipping orders quickly, accurately, and securely.
Order Processing
Orders are typically processed and shipped within 1–2 business days after payment and order confirmation.
Orders placed on weekends or federal holidays will generally begin processing on the next business day.
During periods of unusually high order volume, product launches, holidays, or circumstances outside our reasonable control, additional processing time may be required.
Shipping Methods & Delivery
WYZ Labs currently ships orders within the United States.
Available shipping services, rates, and estimated delivery times will be displayed during checkout when applicable.
Most standard domestic shipments typically arrive within approximately 2–5 business days after shipment, depending on the destination and shipping carrier.
Delivery estimates provided by WYZ Labs or the shipping carrier are estimates and are not guaranteed.
Tracking Information
Customers will receive shipment confirmation and tracking information once their order has been prepared for shipment or accepted by the carrier.
Please allow up to 24–48 hours for carrier tracking information to update after a shipping label has been created.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.
Please carefully review your shipping information before completing your order.
If you discover an error in your shipping address, contact support@wyzlabs.com as soon as possible. We will make reasonable efforts to correct the address before shipment, but address changes cannot be guaranteed once fulfillment has begun.
WYZ Labs is not responsible for delivery delays, failed deliveries, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.
Shipping Delays
Delivery may occasionally be delayed because of weather, holidays, carrier disruptions, transportation issues, natural disasters, or other circumstances outside the reasonable control of WYZ Labs.
If WYZ Labs is unable to ship an order within the timeframe represented at the time of purchase, we will notify the customer and provide an appropriate resolution, including the opportunity to accept a revised shipping timeframe or cancel the affected order for a refund when applicable.
Lost Packages
If your package appears to have been lost in transit, please contact support@wyzlabs.com with your order number and tracking information.
WYZ Labs may initiate or assist with a shipping carrier investigation.
If a shipment is confirmed lost before successful delivery, WYZ Labs will provide an appropriate replacement or refund.
If carrier tracking indicates that a package was successfully delivered, additional investigation may be required before a replacement or refund can be approved.
Damaged Shipments
Please inspect your order after delivery.
If your shipment or products arrive damaged, contact support@wyzlabs.com within 7 calendar days of delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs of the affected product
- Photographs of the shipping packaging when applicable
Verified damaged shipments may be eligible for a replacement or refund in accordance with our Refund & Return Policy.
Returned or Undeliverable Packages
Orders returned to WYZ Labs because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or another issue not caused by WYZ Labs may require payment of additional shipping charges before the order can be reshipped.
Order Cancellations
If you need to cancel or modify an order, please contact support@wyzlabs.com as soon as possible.
Orders that have already shipped cannot be cancelled and will instead be subject to our Refund & Return Policy.
Research Use Only
All WYZ Labs products are sold exclusively for legitimate laboratory and research purposes only.
Products are not intended for human or veterinary use.
Customers are responsible for the appropriate receipt, storage, handling, and use of products following delivery.
Contact Us
For questions regarding fulfillment, shipping, tracking, or delivery:
WYZ Labs
Email: support@wyzlabs.com
Website: www.wyzlabs.com